Privacy Policy

Effective Date

This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use the Getreatment website or platform. By accessing or using our services, you consent to the practices described in this Privacy Policy.

 

Services Provided

Getreatment acts as an intermediary between patients and medical providers, offering services such as:

  • Providing a list of potential medical providers based on patient requirements
  • Facilitating direct contact between patients and medical centers
  • Supporting patients throughout their medical journey, from initial consultation to post-treatment follow-up

 

Information We Collect

We collect both personal and non-personal information to provide and improve our services:

  • Personal Information: Full name, date of birth, passport details, email address, phone number, physical address, medical history, health information, travel details, and payment information.
  • Non-Personal Information: IP address, browser type, operating system, pages visited, time spent on the site, actions taken, and location data based on IP address or device settings.

 

How We Use Your Information

We process your information for the following purposes:

  • To provide and manage medical services and travel arrangements
  • To communicate with you regarding your treatment and travel plans
  • To enhance our website, services, and user experience
  • To comply with legal obligations and regulations
  • To send newsletters and promotional materials, subject to your consent

 

Legal Basis for Processing

We process your personal data under the following legal frameworks:

  • General Data Protection Regulation (GDPR) for users in the EU
  • California Consumer Privacy Act (CCPA) for users in the United States
  • ePrivacy Directive for electronic communications within the EU

We ensure that your data is processed lawfully, fairly, and transparently.

 

Sharing Your Information

We may share your information with:

  • Medical Providers: Clinics and healthcare professionals involved in your treatment
  • Service Providers: Third parties assisting with travel arrangements and payment processing
  • Legal Authorities: When required by law or to protect our rights

We do not sell, rent, or share your personal information with third parties for marketing purposes. We will never disclose your personal data to third parties without your explicit consent.

 

Data Security & Retention

We implement robust security measures to protect your personal information, including encryption and secure storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, regulatory, or contractual requirements.

 

Data Retention and Your Rights

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, regulatory, or contractual requirements. In line with applicable data protection laws, you have the following rights regarding your personal data:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request correction of inaccurate or incomplete data.
  • Deletion: You can request deletion of your personal information.
  • Objection: You can object to the processing of your data under certain circumstances.
  • Data Portability: You can request the transfer of your data to another service provider.
  • Withdraw Consent: You can withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at marketing@getreatment.com. 

 

International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence. We ensure that such transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place.

 

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences and improve website functionality. You can manage your cookie preferences through your browser settings, but disabling cookies may affect certain features.

 

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately so we can take appropriate action.

 

User Responsibilities

Users of Getreatment are responsible for:

  • Providing accurate and up-to-date personal and medical information
  • Using the platform in compliance with applicable laws and regulations

 

Intellectual Property

All materials presented on the Getreatment website are the property of Getreatment and are protected by intellectual property laws.

 

Financial Transactions

Payments for medical services are conducted directly between the patient and the medical provider. Getreatment does not process these payments.

 

Online Consultations and Second Opinions

Patients who choose to have an online consultation before traveling or seek a second opinion will make their payments through a third-party payment provider. Getreatment does not process or handle these payments directly.

Consultations are conducted via third-party platforms such as Google Meet or Zoom. Getreatment is not responsible for the performance, security, quality, or technical issues related to these video calls. Any concerns or disputes regarding the consultation should be addressed directly with the medical provider.

 

Limitation of Liability

Getreatment is not responsible for the quality of medical services provided by third-party medical providers.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and notify you of significant updates. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

Google Analytics

Our website uses Google Analytics to analyze user behavior. Google Analytics uses cookies to collect information such as your IP address, which is transmitted to and stored by Google on servers in the United States. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

 

WhatsApp Use Terms and Conditions

By using WhatsApp, you agree to the following terms:

  • You will use WhatsApp only for lawful purposes and comply with applicable laws.
  • You are responsible for any content shared via WhatsApp and will not use it to harass, defame, or harm others.
  • WhatsApp may collect and use personal information (e.g., phone number and contacts) for providing services and marketing purposes, including sending promotional messages.
  • WhatsApp may share your information with third-party service providers to assist in service delivery.
  • WhatsApp may update these terms, and your continued use implies acceptance of the changes.

 

Our Social Media Pages

We engage with you through various social networks to keep you informed about our services. Please note that your data may be processed outside the EU/EEA, typically for market research and advertising. Profiles based on your usage behavior may be created for targeted ads, and cookies may be used for storing preferences and interests, especially if you’re logged into the network.

We only link to our social media profiles on our website. Clicking these links transmits data to the respective network. If logged in, your visit may be recorded in your account.

We have limited control over data processing by social networks but receive usage statistics (e.g., views, interactions). For more details, refer to their privacy policies linked below.

If we process your data via social media, you have the rights mentioned in this policy. For issues specific to the platform provider, please contact them directly.

 

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: marketing@getreatment.com